DATA PROTECTION

Legal information on data protection
We treat your data in accordance with the same high standards that you expect from our products and services. Our aim is to create and maintain the basis for a trusting business relationship with our customers and prospective customers. The confidentiality and integrity of your personal data is of particular concern to us.


Who is responsible for data processing?
VC Logistics, s.r.o., Hartigova 2596/211, Žižkov, 130 00 Praha 3, ICO 225 99 495 is responsible for data processing.

What data do we process and for what purpose?
The personal data we collect from you may include:
  • Your name and title
  • Your email address
  • Your mobile telephone number
  • Your date of birth
  • Your address
  • Your credit or debit card, or other payment information
  • Your account password and login details
  • Your comments, product reviews and responses on surveys you complete
  • Any shopping preferences or details to help us suggest items for you
  • Website / browsing history, including location data Cookie information (please see our Cookie Policy for details).
The data collected in connection with the usage of this website is processed for the following purposes:
  • To fulfil your order, take payment from you i.e. taking payment, update you regarding the status of your order and shipping the order to you
  • To register you as an VC Logistics, s.r.o. registered customer
  • To send you offers, promotions and events for VC Logistics, s.r.o. members


  • Advertising communication and market research based on consent.
  • To verify your identity when you access your VC Logistics, s.r.o. profile or to contact you to perform security checks when you speak to Customer Services.
How long do we store your data for?
We store your personal data only for as long as the relevant purpose requires it. If data is processed for multiple purposes, the data will be automatically deleted or stored in a form that cannot directly be traced back to you, as soon as the last specified purpose has been fulfilled.


How is your data stored?
We store your data based on the state of the art. For example, the following safeguards are used to protect your personal information from misuse or any other unauthorized processing:
  • Access to personal data is restricted to a limited number of authorized persons for the stated purposes only
  • The data collected will only be transmitted in encrypted form
  • Sensitive data is stored only in encrypted form
  • The IT systems for processing the data are technically isolated from other systems to prevent unauthorized access, e.g. through hacking
  • In addition, access to these IT systems is continuously monitored to detect and ward off misuse at an early stage.

Cookies and Web Notifications
We may obtain information on our general internet using stored on your computer hard drive or smartphone. Cookies contain information transformed to your computer hard drive or smartphone to help us improve our website applications and provide better specialist service to:
  • Estimate number of public and usage pattern.
  • Storage of basic information on your preferences to tailor our Website accordingly.
  • Tune search speed.
  • To identify you when revisiting our Website.




You may decline cookies by modifying your browser settings; however thus, you may not be able to reach specific parts of our Website, unless you reset to allow our cookies issued the moment you surf our Website. Advertisers may use cookies over which we do not have control nevertheless.
Our Website retrieve your shopping cart contents when you do not complete a transaction or when you shut down our website or app without notification. The system will recall the items within 24 hours you added to your cart and send you an e-mail message reminder to ensure hassle free shopping experience as possible. In the event you do not want to receive such e-mails in future, please click on the link under the e-mail you received to unsubscribe.
YourPersonal Information Disclosure
To provide you with some information, we may need to share your personal data with third parties.
  • We may share your personal information with:
  • Trusted service providers working on VC Logistics, s.r.o. behalf to provide specific services such as webhosting, web analyses, internet chatting, customer service, deliveries and data analysis. Including data allocation, providing infrastructure, shopping data via e-mail, reviewing our services websites, auditing services and others to enable them provide better services for our clients.
  • Our delivery and courier companies that ship your orders.
  • Our affiliated websites that may use your personal information with the ways explained in ‘how we use the information portion’ as stated above herein or regarding products and services that complete the group of our products and services.
  • Third party suppliers who manage our safe pay system or credit cards such as (PayPal or Ingenico).
  • When we are obliged to share your personal information to abide by any legal commitment, execute, or meet our usage conditions or other display terms and agreements. Alternatively, to protect VC Logistics, s.r.o. property and safety rights or rights of our clients etc. This may include exchange of information with other companies and institutions for protection against fraud and credit risk.
International Transfers:We may find it necessary some times to share your data with some service suppliers abroad. In such case, we will ensure that such transfer complies with the relative data protection laws.
Our usual practice with regard to such transfers is based on using standard approved contractual terms.
Our Legitimate Interests:The legal basis for client’s data processing is necessary for our legitimate interests; including:
  • Selling and supplying commodities and services to our clients.
  • Promoting, marketing and advertising our products and services.
  • Sending of related promotions tailored for individual clients.
  • Knowing our clients behavior, activities, preferences and needs.
  • Dealing with clients contact entities, enquiries, complaints and disputes.
  • Managing clients’ insurance claims.
  • Meeting our duties toward our clients, colleagues, shareholders and other stakeholders
  • Protecting our employees and clients by taking appropriate legal procedures against parties committing criminal actions or violating legal commitments.
  • Abiding by our legal and organizational commitments and effectively dealing with any legal claims or organizational enforcement actions against us.
Your Legitimate Rights:Any time we have or process your personal data, you have the following rights:
  • Asking for a copy of your information, we save.
  • Correcting your inaccurate or incomplete data that we keep.
  • Asking for deletion of your information in our records.
  • Objecting to certain types of processing such as direct publicizing.
In the event that there is a third party involved in processing your personal data, all the requests mentioned herein above shall be forwarded thereto.
Occasionally, our website may contain links from and to partner websites, advertisers and affiliated companies. In case you track any of these sites, please note that they have their own privacy policies for which we bear no responsibility or commitment. Please check these policies before submitting any personal data thereto.
Changes to Our Privacy Policy:Any changes regarding our privacy notices in the future shall be published on our Webpage. You shall be notified by e-mail when necessary.